As a Data Scientist Intern at Prudential Financial, I developed an AI-Voice assistant by integrating multiple models to minimize latency between audio input and output. I significantly improved the operational efficiency of the customer support team by 30% through the integration of large language models (LLMs) into a modern Interactive Voice Response (IVR) system. This enhancement centralized knowledge management, leading to faster query handling and response times. Additionally, I orchestrated LLM agents and optimized retrieval processes to enhance accuracy and minimize hallucinations in responses.

Work Experience
Location
New York City, New York
Communities
Applied Analytics
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