Full Job Description
Led by three Commissioners and an Executive Director, Virginia Workers’ Compensation Commission’s mission is to serve injured workers, victims of crimes, employers, and related industries by providing exceptional services, resolving disputes, and faithfully executing the duties entrusted to us by the Commonwealth of Virginia. Our vision is to lead the nation as the most effective and innovative state agency. VWC employees demonstrate seven core values: innovation, respect, accountability, reliability, impartiality, integrity, and effectiveness.
The Alternative Dispute Resolution (ADR) Department is to provide the workers’ compensation system with an expeditious and efficient alternative to litigation for the resolution of disputes. By facilitating better communication between the parties, ADR aims to provide a better understanding of the Virginia Workers’ Compensation Act and Commission processes. ADR staff answers questions and provides assistance regarding workers’ compensation benefits and Commission procedures. Our specialists work to quickly resolve issues and disputes by facilitating the exchange of information between parties.
The ADR Department of Virginia Workers’ Compensation Commission seeks 2 qualified, customer-focused individuals who thrive in a team-oriented environment to serve as an ADR Secretary Scheduler. As an ADR Secretary Scheduler, you will provide secretarial/administrative support to ADR Department; schedule mediation dockets; provides the highest level of customer assistance in response to inquiries.
- Ability to work independently and exercise good judgment.
- Must have strong, effective interpersonal communication skills, both orally and in writing; excellent customer service skills interacting with internal and external customers at all levels; and strong organizational skills.
- Ability to write clearly and informatively and edit work for spelling and grammar and speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions and clearly communicate changes.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Must possess proficient skills using Microsoft Office applications including excellent word processing skills using Word; proficiency using Excel and Outlook; data entry and retrieval from database programs.
- Extensive knowledge of the Virginia Workers’ Compensation Act/rules/regulations and Commission procedures preferred. Experience working with workers’ compensation or insurance claims preferred.
- Knowledge of and experience with ADR processes preferred.
- General District Court Mediator Certification with Virginia Supreme Court preferred.
- Bachelor’s degree preferred. Paralegal experience or certification preferred.
Special Instructions to Applicants
333 E. Franklin Street
Richmond, VA 23219