Full Job Description
Job Class: Dispute Prevention and Resolution Specialist
Working Title: DPRS – Mediator / Arbitrator
- Who May Apply: Open to all qualified job seekers
- Date Posted: 09/16/2021
- Closing Date: 10/06/2021
- Hiring Agency/Seniority Unit: Labor & Industry Dept / Labor and Industry-MAPE
- Division/Unit: Dept of Labor & Industry / AlternativeDisputeResolution1
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday – Friday
- Travel Required: No
- Salary Range: $31.70 – $47.14/hourly; $66,189 – $98,428/annually
- Classified Status: Classified
- Bargaining Unit/Union: 214 – MN Assoc of Professional Empl/MAPE
- FLSA Status: Nonexempt
- Connect 700 Program Eligible: Yes
Participate as a member of the Alternative Dispute Resolution (ADR) Unit responsible for providing proactive assistance and education in dispute prevention/resolution. This work involves analyzing complex workers’ compensation issues; certification of disputes regarding medical and vocational rehabilitation benefits; educating customers regarding effective dispute resolution strategies; developing and facilitating mediation sessions; and conducting administrative conferences. The incumbent intervenes and negotiates legally binding resolutions in a variety of cases, while encouraging early and efficient use of alternative dispute resolution.
- Respond to telephone, in-person and written requests for information and assistance with workers’ compensation issues.
- Prepare written responses to correspondence from the public for unit directors, the Commissioner and Assistant/Deputy Commissioner.
- Provide assistance and guidance as needed to Work Comp Campus users with questions/issues related to usage of the online claims system.
- Intervene in workers’ compensation disputes to assist customers in voluntarily resolving disputes, so that the need for formal litigation is reduced.
- Serve as the neutral facilitator of negotiations between the disputing parties, so that agreements are reached which are fair, reasonable and in conformity with the workers’ compensation statute.
- Review Medical and Rehabilitation Requests for Assistance (RFA’s) along with documents submitted by the parties in support of their positions and decide disputed issues of moderate complexity in accordance with Workers’ Compensation statutes, rules, case law and Departmental policies and procedures.
- Conduct rehabilitation and medical conferences in accordance with statute, rules and section policies as assigned so that issues are properly identified, all relevant information obtained, and agreements reached whenever possible.
Perform other duties as assigned.
- Bachelor’s degree from an accredited college or university.
- 3 years of professional level experience in one or more of the following:
- Conducting administrative conferences and mediation proceedings using mediation, arbitration, and other alternative dispute resolution practices
- Experience participating as an advocate in administrative conferences and mediation proceedings using mediation, arbitration, and other alternative dispute resolution practices,
- Medical case management or utilization review of workers’ compensation cases.
- Ability to learn Work Comp Campus with sufficient skill level to provide assistance and guidance to users with questions/issues related to usage of the online claims system.
- Comprehensive knowledge of Minnesota workers’ compensation law, rules, case law and policies sufficient to answer common questions, evaluate disputed issues, and apply authorized dispute resolution strategies on any and all workers’ compensation disputes.
- Comprehensive knowledge of legal terminology and theory for use in interpreting workers’ compensation statutes, rules, case law and policies.
- Comprehensive knowledge of medical terminology, conditions, treatment methods and parameters sufficient to evaluate reports regarding progress and lost time on a case-by-case basis.
- Knowledge of rehabilitation and/or retraining plans sufficient to assess progress necessary to demonstrate appropriateness of a particular plan.
- Skill in using personal computer software applications (e.g., Word, Outlook, Windows and customized applications) sufficient to communicate, store and retrieve data and information; and organize and analyze issues.
- Math skills sufficient to compute and solve benefit calculations using statutory and/or case law formulas.
- Communication skills sufficient to explain complex ideas in verbal and written formats that facilitate understanding and resolution of issues.
- Ability to establish effective working relationships within the organization, particularly as a team member collaborating to provide quality customer service.
- Ability to work tactfully and effectively with a wide-range of people, including hostile and emotionally upset individuals when mediating disputes, working on cross-functional teams, and responding to personal inquiries about workers’ compensation claims.
- Ability to relate and communicate effectively with individuals who do not share the same culture, ethnicity, language, or other common experiences.
Graduation from an accredited law school.
Workers’ Compensation litigation experience.
Fluency (spoken and reading comprehension) in one of the following languages: Spanish, Hmong or Somali.
Why Work For Us
GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year.
Our differences make us stronger and leveraging them helps us create a workforce where everyone can thrive. The State of Minnesota is an equal opportunity employer. We are committed to embedding diversity, equity, inclusion, and accessibility at our workplace. We do this by developing strong leaders and advocates, increasing cultural competence and understanding among all employees, and removing institutional barriers and attitudes that prevent employees from advancing as far as their talents will take them. We prohibit discrimination and harassment of any kind based on race, color, creed, religion, national origin, sex (including pregnancy, childbirth and related medical conditions), marital status, familial status, receipt of public assistance, membership or activity in a local human rights commission, disability, genetic information, sexual orientation, gender expression, gender identity, or age.
How to Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.
For additional information about the application process, go to http://www.mn.gov/careers.
Effective July 1, 2009, legislation provides that the top five Recently Separated Veterans, who apply and meet the qualifications for the vacancy, must be granted an interview. To be considered a Recently Separated Veteran, you must meet all the following criteria:
- Have separated under honorable conditions from any branch of the armed forces of the United States;
- Have served on active duty for 181 consecutive days or more or for the full period ordered to active duty OR have separated by reason of disability incurred while serving on active duty;
- Be a United States citizen or resident alien;
- Have served in active military service at any time on or after September 11, 2001 as shown on your form DD-214.
To be considered under this legislation, you must meet all of the Minimum Qualifications identified in this posting; meet all of the above RSV criteria; and submit a copy of your DD-214 form by the closing date via mail, e-mail or fax to: Caren Miller 443 Lafayette Road N, St. Paul, MN 55155, or Caren.Miller@state.mn.us.
Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a non-competitive basis if you meet all of the following criteria:
- Meet service requirements and have a verified service-connected disability rating of at least 30%.
- Provide qualifying documentation verifying the disability.
- Meet all of the Minimum Qualifications identified in this posting.
To be considered under this legislation you must submit all documentation by the closing date via mail, e-mail or fax to: Caren Miller 443 Lafayette Road N, St. Paul, MN 55155, or Caren.Miller@state.mn.us, or fax 651-284-5723.
If you have questions about the position, contact Caren Miller at firstname.lastname@example.org or 651/284-5119.
AN EQUAL OPPORTUNITY EMPLOYER
The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email email@example.com. Please indicate what assistance you need.