At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. ***BUSINESS BANKING LENDING EXPERIENCE REQUIRED***
From Date of Hire until 10/12/21: 9:15 AM Eastern – 6 PM Eastern Monday – Friday, working rotating Saturdays (9:30 am – 3 pm) – working 1 Saturday out of every 6 Saturdays.
Beginning 10/12/21 the above shift will change to:
11:15 AM Eastern – 8 PM Eastern Monday – Friday, working rotating Saturdays (9:30 am – 5 pm) – working EVERY OTHER SATURDAY
*** BUSINESS BANKING LENDING EXPERIENCE REQUIRED **
Responsible for the acquisition and growth of new and/or existing clients through direct marketing and branch delivery model.
Acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet may present the full range of PNC’s products and services during each customer interaction.
Focuses on client opportunities by providing ideas and insights based on an understanding of the client’s needs and their financial well-being. Focuses on increasing client engagement and loyalty. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
Builds an effective internal network within branch distribution and product partners to actively acquire new clients and/or expand existing clients to further enhance the client experience. Demonstrates commitment to quality by delivering the CARES model to customers and service partners.
Through discovery conversations, identifies and implements client solutions and, as appropriate, collaborates with internal business partners. Effectively executes on contact management strategy through utilization of available tools and resources. Regularly meets with internal business partners to communicate and review business results and pipeline management.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.
Addressing Customer Needs – Knowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner.
Client Relationship Management – Knowledge and ability to determine and satisfy client needs and maintain a partnering relationship during engagements; includes influencing, communicating, presenting, facilitating, managing and developing others.
Customer Experience Management. – Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.
Customer Retention – Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty.
Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Interpersonal Relationships – Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Knowledge Of Customers – Knowledge of various types of customers and ability to analyze customer activities, profiles and information.
Selling. – Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.
Understanding Customer Needs – Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.
Roles at this level typically require a university / college degree with New to PNC .
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at email@example.com.
The Human Resources Service Center hours of operation are Monday – Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.