$54,100 – $62,215 a year
Full Job Description
The Commission. The Commission on Human Rights (the “Commission”) is the City agency charged with enforcing the New York City Human Rights Law (“City Human Rights Law”), one of the most expansive civil rights laws in the nation.
Through its Law Enforcement Bureau (“LEB”), the Commission accepts claims filed by the public and has the power to initiate its own investigations to affirmatively root out discrimination, harassment, and retaliation and other violations of the City Human Rights Law.
Through its Community Relations Bureau, the Commission is empowered to address prejudice, intolerance, bigotry, discrimination and bias-related violence or harassment through education, trainings, outreach efforts, and other mechanisms aimed at strengthening relationships with stakeholders in the community.
The Commission’s Office of Mediation and Conflict Resolution (“OMCR”), revamped in 2017, has developed and implements a voluntary mediation program that provides a neutral and empowering process for all parties to facilitate a quick, efficient, and mutually acceptable resolution of claims. The program allows OMCR to assist in facilitating resolutions at various stages of the enforcement process. OMCR provides these mediation services at no cost. OMCR is supervised by a Director of OMCR and reports to the Office of the General Counsel.
The Position. The Mediation Coordinator will report to the Director of OMCR and ensure access to high-quality mediation services for members of the public. Job duties include:
- Timely, precise, and accurate case management. The mediation docket is complex, large, and involves negotiating competing deadlines. Case management duties begin with the initial referral from LEB through settlement or other resolution. Tasks include:
o verifying materials submitted to OMCR at referral and following-up, as needed, required, and without prompting, to obtain any additional information needed promptly upon referral;
o promptly drafting case related communications and agreements;
o disseminating initiating documents to parties and/or their representatives and following-up, as needed and without prompting, to ensure cases move forward;
o managing multiple calendars, scheduling conference calls and in-person mediation sessions with parties, and liaising with outside entities or staff to reserve space for mediations;
o ensuring case files are updated and contain all required materials, including following up with parties concerning paperwork as needed to meet deadlines;
o prompt and accurate data entry and docketing of all mediation related events, including proficiency with Microsoft Dynamics to enter, manage, and generate reports relating to OMCR case data; and
o updating and maintaining OMCR staff calendars with current schedule including deadlines, conferences, and mediation sessions for all mediation cases.
- Managing OMCR Communications. Professional and prompt response to all inquiries from other Commission staff, parties and/or their representatives, and/or the public about OMCR work.
- Managing Data Reporting. Duties include:
o Collecting, verifying accuracy, and reporting mediation data to OMCR and other Commission staff as directed by OMCR, the Office of the General Counsel, or other Commission staff; and
o Creating and/or implementing systems, as needed, to track mediation program.
- Assisting with Public Outreach. Expanding OMCR’s public outreach by preparing, editing, and disseminating printed materials about OMCR’s work, and attending training programs, conference, and other OMCR activities as directed.
- Attending and Assisting with Mediations. Attending mediations and assisting the OMCR Director with related activities, such as analysis of party submissions, research as needed, and drafting memos as needed and directed by OMCR Director; and
- Additional Administrative and Technical Support. Providing administrative and technical support to the Director of Mediation and Conflict Resolution and any additional duties on other matters needed to advance the work of the OMCR or the Commission.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.
Preference will be given to candidates with the following skills:
- Demonstrated familiarity with the Commission’s work, OMCR’s work, and the City Human Rights Law;
- Demonstrated administrative experience with government investigative and enforcement work;
- Demonstrated administrative experience with mediation, litigation, and settlement preferably involving employment, housing, public accommodation, or other civil rights disputes;
- Excellent writing and oral skills, including demonstrated success researching and concisely communicating results of research orally and in writing to peers, supervisors, and the public;
- Excellent case management and docketing skills, including ability to successfully manage a large number of cases with competing and overlapping deadlines;
- Excellent interpersonal skills, including demonstrated success working collaboratively with colleagues, clients, direct reports, and/or supervisors;
- Demonstrated ability to manage and keep current a complex array of schedules for multiple staff members involving a large number of independent cases or tasks;
- Ability to work independently;
- Strong strategic thinking and creative problem-solving skills;
- Excellent attention to detail;
- Strong work ethic;
- Proficiency in Microsoft Dynamics, Word, and Excel, including generating reports, and creating pivot tables;
- Ability to read and understand laws, rules and regulations;
- Fluency in a language other than English, preferably one common in New York City;
- Demonstrated interest in civil and human rights issues;
- Strong relationships with others at City agencies, advocacy organizations, or non-profits working with communities of color; lesbian, gay, bisexual, and transgender communities; ethnic and religious communities; people with limited English proficiency; advocates for people with disabilities; advocates for people living with HIV/AIDS; immigrant communities; people with accommodation issues related to pregnancy, disability, or religion; people with criminal or arrest histories; veterans; and/or other communities the Commission will be working with on outreach, education and support;
- Candidates must provide satisfactory references
For City employees: Go to Employee Self-Service (ESS) – www.nyc.gov/ess and search for Job ID #: 478737