System Access Analyst
Category: Information Systems
Department: EMR Clinicals – 823200
Position Type: Regular
Shift: Day Shift
Hours Per Week: Full time 40 hours per week
Location: New England Baptist Hospital, 125 Parker Hill Ave, Boston, MA 02120
Has accountability for the coordination of activities and varying support related to the system access for current and future clinical and administrative systems. Holds primary responsibility for handling requests and inquiries related to system access for employed colleagues as well as non-employees. Responsible for providing primary security support and contact for EHR end users. Coordinates complex issues that arise during EHR security projects, template builds, and optimization. Works directly with the customer and performs issue resolution based on decisions from different system decision-making groups.
Provisions system access for employed, non-employed, and other colleagues working within the organization with appropriate applications in a timely fashion. Establishes and maintains communication channels with stakeholders that manage onboarding, offboarding, and internal transfers. Adopts new tools and efficiencies to manage projects and standard workflows related to onboarding, offboarding, and internal transfers. Provides job aides, training and other supportive resources for various applications to organizational colleagues that receive System Access. Participates in system access audits as needed. Supports new system, go live, and special system access related events. Facilitates interdepartmental collaboration with providers, clinicians, and Leadership at all levels. Participates in preparation of detailed project work plans and project status reports. Participates in interdisciplinary functional groups that make design, implementation, enhancement, and outcome reporting decisions. Manages the Caretech Security queue responding to end user inquiries through advanced issue resolution, and intensive investigation. Actively interacts with and engages other Analysts to maintain workflow consistency. Maintains knowledge of current trends and developments in the field by reading appropriate books, journals and other literature and attending professional development activities. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, as needed. Performs other duties as assigned.
Associate Degree or related discipline experience required or equivalent combination of education and experience. Possess a comprehensive knowledge of Health Informatics, 1-2 years of experience in an informatics or related role and experience with clinical information systems and health information technology. Possesses a basic understanding of clinical treatment modalities, organization and administration of New England Baptist delivery systems, educational principles, clinical information systems, accreditation and regulatory standards, and program development. Demonstrated knowledge and application of change management principles. Strong organizational skills with flexibility and ability to prioritize. Demonstrated knowledge and application of project management principles. Ability to gather and present information to support project management and related documentation. Excellent ability to collaborate and communicate across departments and disciplines in-person and telephone interactions. Solid soft skills to include focus, curiosity, agility, humility, and communication. Ability to interact professionally with internal/external staff, consultants and vendors. Experience in evaluating the effectiveness of technologies and workflows that impact clinical users. Ability to work independently and autonomously. Ability to perform critical analysis and evaluation of health IT and recommends revision of clinical systems, processes, and workflow to ensure achievement of positive patient outcomes. Possesses an understanding of clinical treatment modalities, organization and administration of healthcare delivery systems, educational principles, clinical information systems, accreditation and regulatory standards, and program development. Must be comfortable operating in a collaborative, shared leadership environment. Excellent ability to collaborate across departments and disciplines.