Job Title: Technical Account Manager (TAM)
Location: New York, NY (NON-REMOTE)
Job Type: Full-Time
About us:
At Gesture, we’re at the forefront of transforming how brands engage with consumers through cutting-edge marketing technology. Our innovative products and services are designed to strengthen consumer-to-brand relationships and drive success in the e-commerce martech industry. We are deeply committed to creating an environment where employees discover their passion, grow professionally, and contribute to a collaborative culture. If you’re looking to be part of a company that is reshaping the future of marketing technology, Gesture is the place for you.
What were looking for:
We’re seeking a passionate and driven Technical Account Manager who is ready to take ownership of the entire client experience. In this high-impact role, you won’t just manage accounts – you’ll be the technical expert, the trusted advisor, and the problem-solver for our most important clients. You’ll collaborate directly with clients, vendors, and internal teams, ensuring seamless product implementation, providing top-tier technical support, and driving success at every stage of the customer journey.
This role is perfect for someone who thrives in a fast-paced, dynamic startup environment. If you’re the kind of person who isn’t afraid to roll up your sleeves and get things done, this is the place for you. As a key member of the team, you’ll take on significant responsibility and will have the opportunity to make a direct impact on our client’s success and Gesture’s growth.
This is an in-office role based in NYC, where you’ll be at the heart of our operations, driving success for our clients and making a tangible impact. If you’re ready to own a critical part of Gesture’s growth and work in an innovative, high-energy environment, we’d love to have you on the team!
Key Responsibilities:
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Own the Client Relationship: Be the single point of contact for your clients, building strong relationships and becoming their trusted advisor. You’ll manage all communication, conduct regular business reviews, and proactively identify opportunities for growth and expansion.
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Drive Technical Implementations: Lead the technical onboarding process, ensuring seamless integration of Gesture’s solutions. Configure and optimize the platform to meet client needs, troubleshoot technical issues, and collaborate with engineering to resolve complex challenges.
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Master the Supply Chain: Work directly with global manufacturers and suppliers to ensure product quality and timely delivery. Oversee quality assurance processes for physical products and coordinate with logistics teams for efficient delivery and implementation.
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Project Management Guru: Manage multiple client projects simultaneously, juggling competing priorities and meeting hard deadlines. You’ll develop and maintain project plans, track progress, and ensure projects are delivered on time and within budget.
Required Qualifications:
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2+ years of experience in a client-facing technical role (TAM, Customer Success, Implementation, etc.)
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Strong technical aptitude and problem-solving skills
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Proven experience in SaaS customer success and integration
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Experience managing projects and meeting deadlines
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Excellent communication and interpersonal skills
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A passion for technology and a desire to work in a fast-paced startup environment
Preferred Qualifications:
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Experience with HubSpot and other CRM systems
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Background in customer success within a SaaS environment
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Knowledge of supply chain and logistics operations
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Experience working with global manufacturers and vendors
Benefits:
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Compensation: Competitive salary, equity package and performance-based bonuses.
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Stock Options.
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Unlimited PTO and more
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Health & Wellness Benefits: Health, dental, and vision insurance.
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401(k) retirement plan.
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Professional development: Support for ongoing learning and career growth.
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Work Environment: Positive, friendly, and collaborative atmosphere.
Applicant Process:
Interested candidates are invited to submit their resume, cover letter, and any relevant coursework or projects. In your cover letter, please emphasize your key skills, experiences, and the reasons you’re drawn to this role.
Join us in driving operational excellence and success in the e-comm/mar-tech industry. We look forward to welcoming a motivated and talented professional to our team!
We strongly encourage you to start by downloading our app. In addition, please visit gesture.vip at your earliest convenience to learn more about the company.
Gesture is committed to fair and equitable compensation practices. The pay range for this role is in addition to commissions and bonuses. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans.
Gesture has a KPI and Pacesetting culture. As such, we are seeking Sharp, Motivated, High-Performing team members.
The right candidate will experience the most success in this role, will have a START-UP mindset and is interested in growing with the company from a ground floor opportunity.