Plano Town Center (31064), United States of America, Plano, Texas
Financial Services Strategy Knowledge Management Champion / Process Manager
FS Strategy Knowledge Management Champion / Process Manager
Is a new role at Capital One Auto in charge of Knowledge Management for the Financial Services Strategy Team with a goal to help classify, organize and share knowledge about the automotive/mobility industry and knowledge existing within Capital One Auto Finance.
- Build taxonomy to classify and organize content
- Build systems, processes and best practices to organize content within the developed taxonomy
- Work with leadership in different teams to identify and catalog key knowledge
- Improve efficiency by reducing duplication of knowledge gathering
- Take on selected market research projects or help in market research through deeper understanding of available data sources
- Identify additional external data sources
- Enable appropriate access control and document retention
- Update / capture market data using existing tools
- Develop periodic updates and curate contents highlighting any new developments
- Support teams on their own knowledge management efforts
- Bachelor’s Degree in Business Administration, Accounting, Management, Human Resources or Economics
- At least 2 years of experience in Process management
- At least 2 years of experience in Project management
- At least 2 years of experience in Relationship management
- Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
- Lean certification or Six Sigma certification
- Experience managing designing Knowledge Management using Confluence or similar
- Experience developing reference sources and market research
- At least 2 years of experience in People management
- At least 5 years of experience in Process management or Project management
- At least 5 years of experience in Complex problem solving
- At least 5 years of experience in Relationship management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Job Category – Process and Project Management