Full Job Description
The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Case Administrator (Legal Service Administrative Support) to join its Labor, Employment and Elections team in New York, NY. The Case Administrator will be responsible for providing advanced case management of alternative dispute resolution (ADR) services in accordance with the rules and procedures of the AAA and applicable laws; serves as an impartial liaison to the parties and their representatives; possesses an in-depth understanding of ADR processes and their application to different cases.
The ideal candidate must temporarily have access to a private Wi-Fi network and telework using an AAA-issued laptop until our New York Headquarter location reopens this fall. The salary range for this position is $48,000 – $57,000.
Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
The selected candidate will possess a solid administrative/clerical and critical thinking skill set, including general corporate, not-for-profit, or other organizational experience, with a demonstrated ability to interact and work with individuals at all levels internally and externally. Primary responsibilities include the following:
- Initiates and maintains an efficient flow of information between the parties and neutrals.
- Tabulates accurate electronic files and financial records in accordance with corporate standards.
- Uses existing computer and database systems to manage casework tasks effectively and efficiently.
- Understands and applies existing billing, disbursement, and collection policies and practices to execute compliance and communicates these with parties, advocates, and neutrals.
- Proactively identifies case management issues and takes appropriate action to resolve them in cooperation with the Manager of ADR Services.
- Responds to inquiries regarding AAA services promptly, with accurate and specific information; utilizes practical time management skills to focus on critical issues and to set priorities.
- Initiates and conducts administrative conferences and facilitates preliminary hearings on all cases.
- Participates in regular training and meetings to review new and existing policies and procedures.
Education & Experience: Bachelor’s degree; 2 years of work experience involving comprehensive customer service in a law office or judicial-related environment; or an equivalent combination of education and experience.
Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts, and graphs.
Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor.
Software Skills: Intermediate proficiency with Microsoft Word, Excel, and Microsoft Office.