The Work of Inclusion in an Emergency Department

This article from www.ssir.org is written by Daniela Blei.

Frontline professionals are obligated to serve everyone who comes through their doors. Researchers investigate how they balance risk, moral emotions, and fear during a global health emergency.

April L. Wright, a professor of management at the University of Queensland in Brisbane, Australia, studies emergency departments. In 2014, while Wright was collecting data for a project on managerial work at public hospitals, the Ebola outbreak began in West Africa. The large urban hospital where Wright’s study was underway, now designated an Ebola response and treatment site, became one of a few places in the country to receive potential cases.

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